Flipstream Terms of Service

Last Updated: December 2025

These Terms of Service ("Terms") govern your access to and use of Flipstream's AI-powered returns processing platform and services (collectively, the "Services"). These Terms constitute a legally binding agreement between you (the "Customer" or "you") and Flipstream AB, org. nr. 559485-1772, a company incorporated under the laws of Sweden ("Flipstream," "we," "us," or "our").

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES.

1. Services Description

1.1 Platform Overview

Flipstream provides an AI-powered platform that automates the processing of returned products for resale, including:

Product identification through computer vision analysis
Automated condition assessment
Dynamic pricing based on real-time market research
Multi-marketplace listing generation and publishing
Integration with e-commerce platforms (eBay, Amazon, Shopify, PrestaShop, etc.)

1.2 Service Availability

We provide the Services on a subscription basis with usage-based pricing. We strive to maintain 99.5% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

1.3 Beta Features

We may offer beta or experimental features. These are provided "as is" without warranties and may be modified or discontinued at any time.

2. Account Registration and Access

2.1 Account Creation

To use the Services, you must:

Be at least 18 years old and capable of forming a binding contract
Provide accurate, current, and complete registration information
Maintain and promptly update your account information
Be a business entity or acting on behalf of a business entity

2.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access
Using reasonable security measures (strong passwords, multi-factor authentication)

2.3 Account Suspension

We may suspend or terminate your account if:

You breach these Terms
Your account is used for fraudulent or illegal activities
You fail to pay fees when due
We are required to do so by law or regulatory authorities

3. Fees and Payment

3.1 Fees

You agree to pay all fees associated with your use of the Services as set forth in your order form, quote, or as displayed on our website. Fees are based on your selected subscription plan and usage.

3.2 Payment Terms

Invoices are issued monthly in arrears
Payment is due within 30 days of invoice date
Late payments may incur interest at 2% per month (24% annually)
Prices are exclusive of VAT and applicable taxes
You are responsible for all taxes except those based on Flipstream's income

3.3 Price Adjustments

We reserve the right to modify our fees at any time. We will provide you with at least 90 days' notice before any price increase takes effect for your existing subscription. Continued use of the Services after the effective date of a price increase constitutes your acceptance of the new fees.

3.4 Free Trials

We may offer free trial periods. Trial terms will be specified at signup. If you do not cancel before the trial period ends, you will be automatically charged for a subscription at our then-current rates.

4. Use of Services

4.1 Permitted Use

You may use the Services only for:

Processing returned products for legitimate resale purposes
Internal business operations
Compliance with applicable laws and regulations

4.2 Prohibited Use

You may not:

Use the Services for any illegal purpose or in violation of any laws
Process products you do not have the legal right to resell
Upload content that infringes intellectual property rights
Attempt to reverse engineer, decompile, or extract source code
Use automated means to access Services without authorization (scraping, bots)
Overload or interfere with the operation of the Services
Resell or sublicense the Services without written permission
Use the Services to process prohibited items (weapons, drugs, counterfeit goods, etc.)
Share account credentials with unauthorized users

4.3 Content Responsibility

You are solely responsible for:

The accuracy and legality of content you upload
Ensuring you have rights to resell products you process
Compliance with marketplace policies where you publish listings
Compliance with consumer protection and product safety laws

5. Intellectual Property Rights

5.1 Flipstream IP

Flipstream retains all rights, title, and interest in:

The Services, including software, algorithms, and AI models
Flipstream trademarks, logos, and branding
Documentation, APIs, and interfaces
Improvements and derivatives of the above

5.2 Customer Data Ownership

You retain ownership of:

Product photos and descriptions you upload
Your business data and customer information
Listings generated from your product data

5.3 License Grant to Flipstream

You grant Flipstream a worldwide, non-exclusive, royalty-free license to:

Use your product data to provide the Services
Use your product data to train and improve our AI models (see Section 6)
Store and process your data as necessary for service delivery
Display your content as necessary for service functionality

5.4 License Grant to Customer

Flipstream grants you a limited, non-exclusive, non-transferable license to:

Access and use the Services during your subscription term
Use generated listings and descriptions for your business purposes
Access APIs and integrations as documented

6. Data Usage and AI Training

6.1 Data Collection

We collect and process data you provide, including:

Product photos, descriptions, and metadata
Identification results, pricing decisions, and condition assessments
Usage patterns and service interactions
Account and billing information

6.2 AI Training

Important: We use customer data to train and improve our AI models. Specifically:

Product photos you upload may be used to improve product recognition accuracy
Pricing outcomes help refine our dynamic pricing algorithms
Condition assessments improve our quality control systems
Market research results enhance pricing accuracy for all customers

This training benefits all customers through continuous service improvement. Data may be retained indefinitely in trained AI models.

6.3 Anonymization

Where practical, we anonymize data used for training purposes to protect privacy while maintaining service quality.

6.4 Enterprise Opt-Out

Enterprise customers may negotiate opt-out terms from AI training in their service agreement. Contact sales@flipstream.xyz for details.

6.5 Privacy

Our collection and use of personal data is governed by our Privacy Policy (www.flipstream.xyz/privacy), which is incorporated into these Terms by reference.

7. Service Level and Support

7.1 Uptime Commitment

We target 99.5% monthly uptime, excluding:

Scheduled maintenance (announced 48 hours in advance when possible)
Force majeure events
Issues caused by third-party services
Customer's internet connectivity or equipment

7.2 Support

Standard Support: Email support (support@flipstream.xyz) with next-business-day response
Business Hours: Monday-Friday, 09:00-17:00 CET, excluding Swedish public holidays
Enterprise Support: Custom SLAs available for large customers

7.3 No Warranty

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

Services will be uninterrupted or error-free
AI identification will be 100% accurate
Pricing recommendations will maximize revenue
Generated listings will comply with all marketplace policies

8. Limitation of Liability

8.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLIPSTREAM'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO FLIPSTREAM IN THE 12 MONTHS PRECEDING THE CLAIM.

8.2 Excluded Damages

FLIPSTREAM SHALL NOT BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
COST OF SUBSTITUTE SERVICES
DAMAGES RESULTING FROM THIRD-PARTY MARKETPLACE POLICIES OR ACTIONS

8.3 Customer Responsibility

You acknowledge that:

Final pricing and listing decisions are your responsibility
Flipstream provides recommendations, not guarantees
You must verify AI results before publishing listings
You are responsible for compliance with marketplace policies and consumer laws

9. Indemnification

You agree to indemnify, defend, and hold harmless Flipstream, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use of the Services
Your violation of these Terms
Your violation of any rights of third parties
Content you upload or listings you create
Products you sell through our platform
Your violation of applicable laws or regulations

10. Third-Party Services

10.1 Marketplace Integrations

We integrate with third-party marketplaces (eBay, Amazon, Shopify, etc.). You are responsible for:

Complying with each marketplace's terms of service
Maintaining valid accounts with marketplace providers
Resolving disputes with marketplaces
Understanding that marketplace policy changes may affect our Services

10.2 Third-Party Providers

We use third-party service providers (cloud hosting, AI APIs, payment processors). We are not responsible for their failures or breaches, though we select providers carefully and use appropriate contracts.

11. Term and Termination

11.1 Subscription Term

Initial term: 12 months from activation
Auto-renewal: Automatically renews for successive 12-month periods
Notice required: 90 days' written notice to prevent renewal

11.2 Termination for Cause

Either party may terminate immediately if:

The other party materially breaches these Terms and fails to cure within 30 days of written notice
The other party becomes insolvent, enters bankruptcy, or ceases business operations
Required by law or regulatory authorities

11.3 Effects of Termination

Upon termination:

Your access to Services will be disabled
You must pay all outstanding fees
You may export your data within 30 days
We may delete your data after 90 days (except as required by law or for training purposes)
Sections 5-10 and 12-15 survive termination

11.4 No Refunds

Fees are non-refundable except where required by law. Termination does not entitle you to a refund of prepaid fees.

12. Confidentiality

12.1 Confidential Information

Each party agrees to protect the other's confidential information, including:

Business plans, strategies, and financial information
Technical information, algorithms, and trade secrets
Customer lists and pricing information

12.2 Exclusions

Confidential information does not include information that:

Is publicly available through no breach of these Terms
Was rightfully known prior to disclosure
Is independently developed without use of confidential information
Is disclosed with written permission

13. Modifications to Terms

We may modify these Terms at any time:

Notice: We will provide 30 days' notice of material changes via email or in-app notification
Acceptance: Continued use after changes become effective constitutes acceptance
Disagreement: If you disagree with changes, you may terminate your subscription before changes take effect

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Sweden, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes shall be resolved in the courts of Stockholm, Sweden. Both parties consent to the exclusive jurisdiction and venue of these courts.

14.3 Negotiation First

Before initiating legal action, parties agree to attempt good-faith negotiation for 30 days.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any order forms, constitute the entire agreement between the parties and supersede all prior agreements.

15.2 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.3 Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (natural disasters, war, pandemics, internet outages, government actions, etc.).

15.4 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

15.5 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

15.6 Notices

Notices must be in writing and sent to:

For Flipstream: Flipstream AB
Furusundsgatan 16, lgh 1405
115 37 Stockholm, Sweden
Email: legal@flipstream.xyz

For Customer: To the email address associated with your account

15.7 Language

These Terms are drafted in English. Any translations are for convenience only. In case of conflict, the English version prevails.

16. Contact Information

Flipstream AB Organization Number: 559485-1772 Stockholm, Sweden

Contact:

General: contact@flipstream.xyz

Website: www.flipstream.xyz

17. Acceptance

By clicking "I Accept," creating an account, or using the Services, you acknowledge that:

You have read and understood these Terms
You agree to be bound by these Terms
You have authority to bind your organization to these Terms (if applicable)
You understand that we use customer data to train AI models

Effective Date: These Terms are effective as of the date you first access or use the Services.